Efqm criteria and subcriteria

Efqm is a registered trade mark of the european foundation for quality management. Criterion 1 of ebem is divided into four subcriteria. The enabler criteria cover what an organisation does. The appraisal was carried out according to the efqmevaluation book. Using the layout and space distribution that best match the organizations needs, the enabler map offers an overview of the approaches, how they map to the enabler criteria or subcriteria of the efqm excellence model, how they link with the results of the qualification file, evidences available during the site visit, etc. I want dynamicly create hibernate criteria with looks like. Powering our portfolio of services, the efqm model is a globally recognised management and assessment framework.

The efqm model is used to structure and measure excellence. A proposed adaptation of the efqm fundamental concepts of excellence to health care based on the path framework paula vallejo1. This document is an attempt to describe the organisational success criteria for innovation agencies and map them to the efqm excellence model. The assessment of the quality of an organization is based, on the one side, on the efqm excellence model with the nine criteria and the 32 subcriteria. The set of enabler criteria is strongly related to the result criteria set and, with the exception of policy and strategy criteria, all the enablers and result criteria in the efqm excellence model make a significant contribution to this relationship.

Dedication john klus, a professor at the university of wisconsin, madison, usa, died on 2 september 2011. Whilst there are numerous management tools and techniques commonly used, the efqm excellence model provides an holistic view of the organisation and it can be used to determine how these different methods fit together and complement each other. Business performance assessment and the efqm excellence model. Efqm excellence model is useful for primary health care. Most of these experiences have been focused on the adaptation of the contents of the model, meaning the criteria and subcriteria, to the health care field. European foundation for quality management awards 2005. The fulfillment of individual criteria, as shown in table 2, was scored in the range of 0 to 100 upon evidence, which was identified in the assessment. Criteria requirements of the european business excellence model. Stack overflow for teams is a private, secure spot for you and your coworkers to find and share information. Alaaabuhejleh, abu dhabi, mbz, tower flat 704, uae. Implementation of efqm excellence model in housing department 9 november 2012 ir dr mckey ho dcd management model. Leadership is criterion 1 in the efqm excellence model and is.

One of the main advantages observed with the implementation of the efqm model, and which is clearly shown in the school strategic plan, is the focus of the model on the results obtained, resulting from the processes developed managed, allowing the realization of an appropriate alignment between the school pe design form and the efqm model, as. International journal for quality in health care 2006. As with the usbased baldrige award, efqm has an annual conference and a high level efqm award the efqm excellence award. The results criteria cover what an organisation achieves. It is a widely used organisational framework in europe and has become the basis for a series of national and regional quality awards. Efqm framework for corporate social responsibility in. Interest and initiatives related to social responsibility, iso 26000 and efqm excellence model, have increased over last decade. The criterion weights of the efqm excellence model. Excellent organisations have leaders who shape the future and make it happen, acting as role models for its values and ethics and inspiring trust at all times. The european business excellence model ebem efqm excellence model is a framework based on 9 criteria. Implementing the european foundation for quality management excellence model fig xxii international congress washington, d.

Booklets 1 9 are each based on one of the 9 criteria of the efqm excellence model and provide advice and ideas for developing good practice approaches across all 9 criteria. Information and translations of efqm in the most comprehensive dictionary definitions. They are flexible, enabling the organisation to anticipate and react in a timely manner to ensure the ongoing success of the. The essence of efqm is a model for quality management with nine main criteria and 32 subcriteria and it can be used in all types of organizations.

Questionnaire based on efqm model criteria for scoring. Using the efqm excellence model in the process of company. Allocation of the efqm excellence model application to value chain management and its processes criteria of the efqm excellence. Latent variable efqm model criteria measures subcriteria 1. Strategic management models are framework for achieving sustainable growth and sustainable competitive advantages.

The first five are enablers and the last four are results. It gives us a better image in the markets we serve both in the eyes of our customers and our employees. This is an annual event that recognizes organizations. International journal for quality in health care vol. Drivers of change key drivers of change feedback from efqm member survey apr09. The efqm excellence model represented in the diagram above is a nonprescriptive framework based on nine criteria. Results outcomes which we target, measure and achieve. To drive organisational change and performance improvement, we connect, facilitate, recognise and inform individuals and organisations alike to progress through innovative thinking, learning and development that. Improvement of quality management level in construction. Each criterion is subdivided into a number of subcriteria, giving a total of thirtytwo, as illustrated in. Analysis of the key tqm factors in the efqm model and.

Efqm excellence model and the european quality award diane dibley efqm page 1 of 1 slide 1 the european quality award simply the best there are many benefits of entering the european quality award. It is based on 9 criteria, of which 5 are categorized as enablers, and 4 as results. The initial impetus for forming efqm was a response to the work of w. Quality management efqm award and excellence model in europe efqm, 2007. Summary of use of the efqm excellence model and its subcriteria for measuring and managing the value chain processes and strategic objectives of its management is presented in the following table 1. The criteria provide a framework to help organisations to convert the fundamental concepts and radar thinking into practice. A consensus support model based on linguistic information. Efqm model implementation in a portuguese higher education. Fortunately, there are efqm consultant services that help organizations make sense of the efqm criteria and how it can be used to drive organizational improvement. The assessment process allows the organisation to discern clearly its strengths and areas in which improvements can be made and culminates in planned improvement actions that are then monitored for progress.

Create dynamic hibernate criteria query with subcriteria. The purpose of this paper is to trace and define the relations between several european foundation for quality management. Facilitated workshop approaches which apply the nine criteria and in many cases the thirty two subcriterion. Is a comprehensive, systematic and regular view of an organisations activities and results referenced against the efqm excellence model. The efqm excellence model consists of nine criteria and these are grouped into two broad areas. Efqm excellence model is a framework based on 9 criteria. The measures of the models key performance results and indicators have been used to measure the results criteria 9. Criteria requirements of the european business excellence. Edwards deming and the development of the concepts of total quality management. Efqm the european foundation for quality management is a notforprofit membership foundation in brussels, established in 1989 to increase the competitiveness of the european economy. The model can therefore be used in conjunction with any number of these tools, based on the.

The comprehensive nature and results focus, broken down into discrete elements, helps develop a total improvement process specific for each organisation it is a model for successful. Performance results these nine aspects constitute the efqm excellence model. Independent assessors will conduct the assessment using the radar logic. Reproduction, in whole or in part of the present document by any means or methods without written authorisation of the authors is prohibited.

Application of the efqm approach on the one side, on the efqm model with the nine criteria and the 32 subcriteria. Booklets 1 9 are based on the 9 criteria of the efqm excellence model and provide advice and ideas for developing good practice approaches across all 9 criteria. In the evaluation book we also matched the nine criteria with the most suitable hphgoals, so that the hphconcept could become a constituent part of the internal and external. Selfassessment against efqm excelence model in public sector in the united arab emirates by shaikha rashed rabeea al shemaili dissertation fsubmitted in partial u lfi ment of the requirement for the degree of msc in project management the british university in dubai faculty of business february 2009 supervised by. Using the efqm excellence model entries for the year 2001 midlands excellence awards will be judged against the framework of the efqm excellence model. You are currently reading booklet number 1 leadership. Efqm organizational excellence model criteria and their scores amiran, 2005 with regard to the studies in the context of efqm and physical education, talebpour 2006 finally selected the efqm model as the best model for iran colleges sport programs evaluation. European foundation for quality management excellence. Eskildsen and dahlgaard 10 compared the efqm excellence model with hackman and oldhams 27 work design model in order to construct employee. One way to meet the challenges in creating a high performance organization in health care is the approach of the european foundation for quality management efqm. Efqm framework for corporate social responsibility in healthcare sector in the u. A new fuzzy multicriteria decision making approach. Calculation of efqm subcriteria scores by the proposed method. The efqm model or efqm business excellence model is the most popular quality management tool in europe, used by more than 30.

Efqm wants to support managers and directors in training, sharing ideas and innovating with the aid of the socalled efqm model as a common framework. Having been developed by efqm, nowadays this selfassessment model is used by a large. The structure and style of the booklets is similar, each exploring the key concepts of one criterion. To what extent do enablers explain results in the efqm. Efqm framework for innovation agencies summary the efqm framework for innovation agencies describes the success criteria for innovation agencies and maps them to the efqm excellence model, thus ensuring a comprehensive and balanced approach to implementing the organisations strategy. Pdf evaluation and analysis of criteria and subcriteria of a. The efqm models is used as a management system that encourages the discipline of. The use of the european foundation for quality management efqm model in health care has found that this model is useful in promoting qua. The efqm excellence model was introduced at the beginning of 1992 as the framework for assessing applications for the european quality award.